Terms & Conditions

1. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

• "Account" means an account created by a User on the Platform for accessing and using the Services.
• "Booking" means any reservation, enquiry, request, intake submission, stay registration, service request, or other arrangement initiated through the Platform in relation to Pet Services.
• "Care Photos" means photographs, videos, recordings, updates, or other visual content relating to a Pet during the provision of Pet Services.
• "Company", "petboard", "we", "us", or "our" means PetBoard Technologies Private Limited (CIN - U62099KA2026PTC223226) the company incorporated under the laws of India, together with its successors and permitted assigns.
• "Customer" or "Pet Parent" means any individual who owns, possesses, fosters, cares for, or is the guardian, or is otherwise responsible for a Pet and who accesses, uses, submits information through, or otherwise interacts with the Platform.
• "Operator" means any boarding facility, kennel, pet sitter, pet day care provider, trainer, groomer, walker, pet care business, veterinary service provider (if permitted on the Platform), or any other service provider registered on or using the Platform to manage, advertise, administer, provide, or facilitate Pet Services.
• "Pet" means a domesticated animal owned, possessed, fostered, cared for, or lawfully controlled by a Pet Parent, including dogs, cats, and such other companion animals as may be permitted by the Platform from time to time. The Company reserves the right, at its sole discretion, to prohibit, restrict, suspend, or remove any category of animal from the Platform, including exotic animals, wild animals, dangerous animals, protected species, or animals whose ownership, possession, transportation, or care is restricted under applicable law.
• "Pet Information" means any information relating to a Pet, including breed, age, weight, gender, vaccination status, medical history, dietary requirements, behavioural information, care instructions, photographs, activity records, boarding history, and service records.
• "Pet Services" means any boarding, day care, training, grooming, walking, transportation, veterinary, sitting, behavioural, wellness, or other pet-related services offered, advertised, facilitated, managed, booked, or provided through or in connection with the Platform.
• "Platform" means the website located at www.petboard.in, together with all associated software, dashboards, applications, forms, portals, APIs, communication tools, integrations, and related services made available by the Company.
• "Services" means the software-as-a-service, technology, communication, administrative, operational, and business management services provided by the Company through the Platform.
• "Stay Records" means records relating to a Pet's stay, booking, boarding period, day care visit, training engagement, or other Pet Services.
• "User" means any person who accesses, browses, visits, registers on, interacts with, or uses the Platform in any capacity, including Operators and Pet Parents.
• "User Content" means any information, data, photographs, documents, certificates, communications, reviews, ratings, comments, Pet Information, business information, or other content submitted, uploaded, transmitted, stored, or made available through the Platform by a User.
• "Vaccination Records" means vaccination certificates, immunization records, veterinary confirmations, medical documentation, and related health records concerning a Pet.

Unless the context otherwise requires, words importing the singular shall include the plural and vice versa, references to any gender shall include all genders, and references to any statute or regulation shall include any amendment, modification, replacement, or re-enactment thereof.

2. Acceptance of Terms

By accessing, browsing, registering on, creating an Account, submitting an intake form, uploading information, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms"), the Privacy Policy, the Data Processing Addendum (where applicable), and any other policies, guidelines, notices, or supplemental terms published by the Company from time to time. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.

These Terms constitute a legally binding agreement between you and the Company and are governed by the Indian Contract Act, 1872, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws of India including any modifications, revision or amendments made thereafter. The Platform is operated by the Company. References to "you", “your” include all Users, including Operators and Pet Parents (as applicable). Users shall comply with all applicable laws, regulations, governmental directions, and regulatory requirements while accessing or using the Platform.

3. About the Company

The Company operates a software-as-a-service (SaaS) platform designed for the pet care industry. The Platform enables pet care businesses, service providers, and other Operators to digitize and manage their day-to-day operations through a centralized technology solution. The Company's objective is to streamline administrative and operational processes within the pet care ecosystem by providing tools for onboarding, booking management, pet profile management, vaccination record management, communication workflows, operational tracking, reporting, and related business functions. The Platform is intended to facilitate efficient interaction and information management between Operators and Pet Parents while supporting the operational requirements of pet care businesses through a secure and technology-enabled environment.

4. Platform Role & Description

The Platform provides technology, infrastructure, communication, record-management, workflow automation, and business management tools for Operators and Pet Parents. The Platform enables Users to create and manage pet profiles, submit intake forms, maintain vaccination records, track bookings and stay records, exchange communications, receive updates, manage customer interactions, and access other functionalities made available by the Company from time to time.

The Company acts solely as a technology service provider and facilitator of digital infrastructure. The Company does not own, operate, manage, supervise, endorse, recommend, control, monitor, inspect, or provide any Pet Services offered by Operators.

Any boarding, day care, grooming, training, walking, transportation, sitting, veterinary, wellness, behavioural, or other Pet Services are provided solely by the relevant Operator. Any engagement, arrangement, booking, transaction, or agreement relating to such Pet Services is entered into directly between the Operator and the Pet Parent, and the Company is not a party to such arrangement.

The Company does not guarantee the quality, safety, suitability, legality, availability, qualifications, facilities, experience, conduct, pricing, performance, or outcomes of any Operator or Pet Service. Information displayed on or through the Platform may be provided by Operators and may not have been independently verified by the Company.

The Company does not conduct inspections of facilities, verify licenses, certifications, permits, qualifications, insurance coverage, animal welfare practices, staff credentials, or regulatory compliance of Operators unless expressly stated otherwise on the Platform. The Platform and its features are intended solely to facilitate administration, communication, record management, and operational efficiency and shall not be construed as veterinary advice, medical advice, legal advice, professional advice, certification, endorsement, or recommendation of any User, Operator, Pet Service, or course of action. Users are solely responsible for conducting their own due diligence and exercising independent judgment before engaging any Operator or availing any Pet Service through or in connection with the Platform.

Nothing contained in these Terms shall be construed as creating any employment relationship, agency relationship, partnership, joint venture, franchise, fiduciary relationship, or representative relationship between the Company and any User. The Company reserves the right to modify, suspend, discontinue, restrict, or introduce any feature, functionality, service, module, integration, or component of the Platform at any time, subject to applicable law.

5. User Eligibility & Registration

To access or use the Platform, you represent, warrant, and undertake that:

• you are at least eighteen (18) years of age and are competent to enter into a legally binding agreement under applicable law;
• you possess the legal authority, right, and capacity to accept and comply with these Terms;
• all information submitted by you through the Platform is true, accurate, complete, current, and not misleading;
• your use of the Platform does not violate any applicable law, regulation, contractual obligation, court order, or third-party right;
• where you are acting on behalf of a business, partnership, proprietorship, trust, organisation, or other legal entity, you possess all necessary authority to bind such entity to these Terms;
• where you register or use the Platform as an Operator, you are legally authorised to provide the Pet Services offered by you and are responsible for ensuring compliance with all applicable laws, licenses, permits, registrations, approvals, and regulatory requirements relevant to your business and services;
• where you submit information relating to a Pet, you are the lawful owner, guardian, caregiver, authorised representative, or otherwise legally entitled to provide such information; and
• you will maintain and promptly update your information to ensure that it remains accurate and complete at all times.

Operators may be required to create an Account in order to access certain features of the Platform. The Company reserves the right to request additional information, documentation, declarations, or verification details from any User at any time.

The Company reserves the right, at its sole discretion, to reject, suspend, restrict, or terminate any registration, Account, or access to the Platform where it reasonably believes that an Operator has provided inaccurate information, failed to satisfy eligibility requirements, violated these Terms, or engaged in conduct that may expose the Company, other Users, or any third party to legal, regulatory, operational, or reputational risk.

6. Account Responsibilities

Certain features of the Platform may require the creation of an Account. Operators are required to create and maintain an Account in order to access and use the applicable features and functionalities of the Platform. Pet parents do not hold self-managed login accounts on the Platform; they interact solely through tokenised public links (intake forms, stay-status, training-progress, pack-receipt pages) shared by Operators, and have no self-service profile management. Operators are solely responsible for:

• maintaining the confidentiality and security of your Account credentials;
• restricting access to your Account and devices used to access the Platform;
• ensuring that all information associated with your Account remains accurate, complete, current, and not misleading; and
• all activities, actions, communications, submissions, and transactions undertaken through your Account.

Operators shall immediately notify the Company if you become aware of any actual or suspected unauthorised access, unauthorised use, security breach, loss of credentials, or compromise of your Account. Operators shall not:

• share, transfer, sell, lease, sublicense, or otherwise permit any unauthorised person to access or use your Account;
• create multiple Accounts for the same business or Operator for the purpose of circumventing restrictions, subscription plans, limitations, investigations, or enforcement actions;
• impersonate any person or entity or misrepresent your affiliation with any person, business, or organisation; or
• use another person's Account without proper authorisation.

The Company reserves the right to suspend, restrict, investigate, or terminate any Account where it reasonably believes that the Account has been compromised, used in violation of these Terms, used for unlawful purposes, or otherwise poses a security, operational, legal, or reputational risk to the Platform, the Company, or other Users.

The Company shall not be responsible for any loss, damage, liability, claim, or expense arising from your failure to maintain the security or confidentiality of your Account credentials.

7. Acceptable Use and Prohibited Activities

Users shall use the Platform only in accordance with these Terms, applicable laws, and its intended purpose. Users shall not, directly or indirectly:

• use the Platform for any unlawful, fraudulent, deceptive, misleading, defamatory, abusive, harassing, discriminatory, or otherwise objectionable purpose;
• provide false, inaccurate, incomplete, or misleading information regarding themselves, their business, their Pets, their services, or any other matter relating to the Platform;
• impersonate any individual or entity or falsely represent any affiliation, qualification, certification, licence, accreditation, or authority;
• upload, transmit, distribute, store, or otherwise make available any content that infringes the intellectual property, privacy, publicity, contractual, or other rights of any person;
• upload, introduce, transmit, or distribute any virus, malware, ransomware, spyware, malicious code, harmful program, or other material intended to disrupt, damage, impair, or gain unauthorised access to the Platform or any related systems;
• interfere with, disrupt, circumvent, compromise, or attempt to gain unauthorised access to the Platform, its infrastructure, databases, security mechanisms, accounts, networks, or associated systems;
• scrape, harvest, collect, copy, monitor, download, extract, or otherwise obtain information from the Platform through automated means, bots, crawlers, scripts, or similar technologies without the Company's prior written consent;
• use the Platform in any manner that may damage the reputation, goodwill, security, functionality, or integrity of the Company, the Platform, other Users, or any third party; or
• engage in any activity that violates these Terms or applicable law.

The Company reserves the right to investigate suspected violations and may suspend, restrict, remove, or terminate access to the Platform where it reasonably believes that a User has engaged in any prohibited activity.

8. Operator Status

Operators registered on the Platform are independent businesses and independent service providers. Nothing contained in these Terms, the Platform, or any interaction between the Company and an Operator shall be construed as creating an employment relationship, partnership, joint venture, franchise, agency, representative, fiduciary, or similar relationship between the Company and any Operator. Operators retain sole responsibility and control over the manner, method, timing, pricing, facilities, personnel, equipment, standards, and delivery of the Pet Services offered by them. The Company does not supervise, direct, manage, control, or participate in the provision of Pet Services by Operators.

Each Operator is solely responsible for obtaining and maintaining all licences, permits, registrations, approvals, authorisations, insurance policies, certifications, and other requirements applicable to its business and the Pet Services provided by it, as required under applicable laws. Each Operator shall be solely responsible for its own tax obligations, statutory filings, employment obligations, regulatory compliance requirements, contractual obligations, and business operations. The Company shall not be responsible for any acts, omissions, defaults, representations, warranties, negligence, misconduct, or legal non-compliance of any Operator.

Operators acknowledge and agree that the Company merely provides a technology platform to facilitate administrative, operational, and communication functions and does not guarantee, endorse, certify, inspect, or assume responsibility for any Pet Services provided by an Operator.

9. Operator Obligations

Each Operator represents, warrants, and undertakes that it shall:

• comply with all applicable laws, regulations, governmental directions, municipal requirements, animal welfare standards, licensing requirements, and other legal obligations applicable to its business and the Pet Services offered by it;
• comply with the provisions of the Prevention of Cruelty to Animals Act, 1960, and all other applicable animal welfare, health, safety, and regulatory requirements relating to animals under its care;
• provide complete, accurate, current, and non-misleading information regarding its business, facilities, personnel, qualifications, experience, services, pricing, policies, and other information displayed on or through the Platform;
• maintain facilities, equipment, personnel, procedures, and operational standards reasonably necessary for the safe and responsible provision of Pet Services;
• establish and maintain appropriate emergency response procedures, including procedures for medical emergencies, accidents, injuries, escapes, natural disasters, and other situations affecting the health, safety, or welfare of Pets in its care;
• promptly notify the relevant Pet Parent of any incident, accident, injury, illness, escape, behavioural event, emergency, or other material occurrence affecting a Pet;
• maintain access to appropriate veterinary services, veterinary professionals, or emergency veterinary facilities, as reasonably required for the Pet Services offered by the Operator;
• maintain adequate insurance coverage, risk management measures, and internal procedures as may be appropriate for its business operations and the Pet Services provided by it;
• ensure that its employees, contractors, agents, representatives, and staff members comply with these Terms and all applicable laws while performing services associated with the Platform or the Operator's business;
• cooperate with the Company in connection with any complaint, dispute, investigation, regulatory inquiry, legal proceeding, safety concern, animal welfare concern, or suspected violation of these Terms; and
• refrain from engaging in any conduct that may adversely affect the safety, welfare, health, rights, or interests of Pets, Pet Parents, other Users, or the Company.

The Operator acknowledges and agrees that it bears sole responsibility for the Pet Services provided by it and for all acts and omissions of its personnel, representatives, contractors, and staff.

10. Pet Parent Obligations

Each Pet Parent represents, warrants, and undertakes that:

• all information provided regarding a Pet, including its breed, age, size, weight, temperament, behavioural history, dietary requirements, medical history, vaccination status, medications, and special care requirements, is accurate, complete, current, and not misleading;
• all vaccinations, immunisations, health records, certificates, and veterinary information provided through the Platform are authentic, valid, and up to date;
• any illness, injury, medical condition, disability, allergy, contagious condition, behavioural concern, history of aggression, biting incident, escape tendency, anxiety issue, or other material information relating to the Pet shall be disclosed to the relevant Operator prior to the commencement of any Pet Services;
• the Pet Parent is the lawful owner, guardian, caregiver, authorised representative, or otherwise legally entitled to provide information relating to the Pet and make decisions regarding the Pet's care;
• the Pet Parent shall independently evaluate the suitability of any Operator, facility, service provider, or Pet Service prior to entering into any arrangement and shall conduct such due diligence as the Pet Parent considers appropriate;
• the Pet Parent shall comply with the policies, requirements, instructions, and reasonable requests of the relevant Operator in relation to the provision of Pet Services;
• where reasonably necessary for the protection of the Pet's health, safety, or welfare, the Operator may obtain emergency veterinary treatment, medical attention, transportation, or other emergency assistance for the Pet if the Pet Parent cannot be contacted within a reasonable period of time, and the Pet Parent shall remain responsible for any costs, expenses, fees, or charges associated with such emergency actions; and
• the Pet Parent shall not knowingly provide false, inaccurate, incomplete, misleading, fraudulent, or outdated information regarding the Pet or any matter relating to the Pet Services.

The Pet Parent acknowledges that failure to provide complete and accurate information regarding a Pet may affect the ability of an Operator to safely provide Pet Services and may expose the Pet, other animals, individuals, or property to risk.

11. Use of Content

Users retain ownership of all User Content submitted, uploaded, transmitted, stored, or otherwise made available through the Platform. Nothing in these Terms shall transfer ownership of User Content to the Company. By submitting User Content through the Platform, each User grants the Company a limited, non-exclusive, worldwide, royalty-free, transferable right and licence to host, store, reproduce, process, organise, transmit, display, and otherwise use such User Content solely to the extent necessary to:

• operate, maintain, support, secure, and improve the Platform;
• provide the Services and functionalities requested by Users;
• facilitate interactions and communications between Operators and Pet Parents;
• generate records, reports, notifications, activity logs, and operational workflows;
• comply with applicable laws, regulatory requirements, legal processes, governmental requests, and contractual obligations; and
• investigate complaints, disputes, security incidents, suspected violations of these Terms, or unlawful activities.

The Company shall not use User Content for purposes unrelated to the operation, administration, security, support, improvement, or lawful provision of the Platform except where authorised by the relevant User or otherwise permitted under applicable law.

The Company may collect, generate, analyse, and use aggregated, anonymised, statistical, technical, and de-identified information derived from the use of the Platform for purposes including analytics, service improvement, product development, operational optimisation, security monitoring, performance measurement, industry benchmarking, and business intelligence, provided that such information does not identify any individual User, Pet Parent, Operator, or Pet. The Company sends Personal Data to a third-party artificial intelligence (AI) service only: (a) for a Platform feature that is marked as using AI, and only the data that you or your users choose to give that feature; (b) if that service is listed as a Sub-processor in the Data Processing Addendum and as a service provider in the Privacy Policy; and (c) under a written contract that does not allow that service to use the data to train its AI models. You do not have to use a feature marked as using AI in order to use the Platform.

Users acknowledge that the Company may retain, process, and use records, logs, technical information, metadata, usage information, User Content and operational data generated through the Platform in accordance with its Privacy Policy, Data Processing Addendum, legal obligations, and legitimate business requirements.

The Company reserves the right, but not the obligation, to review, remove, restrict, disable access to, or refuse any User Content that the Company reasonably believes violates these Terms, applicable law, third-party rights, platform policies, or the safety, security, integrity, or reputation of the Platform or its Users.

12. Bookings, Intake Forms & Communication

The Platform may enable Pet Parents to submit intake forms, booking requests, enquiries, Pet Information, vaccination records, care instructions, and other information relating to Pets and requested Pet Services. Operators may access, review, manage, and respond to such submissions through the Platform. Any booking request, enquiry, intake submission, reservation, or communication made through the Platform does not create a binding agreement between a Pet Parent and an Operator unless otherwise agreed directly between such parties. The Company is not a party to any arrangement, agreement, transaction, or engagement relating to Pet Services. The Platform may provide communication tools, messaging features, notifications, reminders, customer relationship management features, and integrations with third-party communication providers to facilitate interactions between Operators and Pet Parents.

The Platform may facilitate communications between Operators and Pet Parents through features such as pre-filled WhatsApp deep links and email notifications. WhatsApp communications are initiated and transmitted through the Operator's own WhatsApp application via generated deep links, and are not transmitted, stored or routed through the Company's systems or any WhatsApp messaging API. Separately, if an Operator's user turns it on, the Company may send that user the Company's own account messages on WhatsApp through the WhatsApp Business Platform. The Company does not put Pet Parent or Pet records in those messages. Email communications are delivered through authorised third-party email service providers engaged by the Company. The Platform does not currently provide SMS messaging services.

The Company may generate, maintain, and store communication records, activity logs, operational records, notifications, and related information to facilitate the operation of the Platform, provide support services, resolve disputes, investigate complaints, ensure compliance, and satisfy legal or regulatory obligations. Users are solely responsible for the content, accuracy, legality, and appropriateness of their communications with other Users. The Company does not monitor, endorse, verify, control, or assume responsibility for communications exchanged between Users and shall not be liable for any acts, omissions, representations, disputes, misunderstandings, or outcomes arising from such communications.

13. Payments

The Company may make certain features or functionalities of the Platform available free of charge or on a paid subscription basis, as determined by the Company from time to time. Where fees are applicable, Users shall be responsible for paying all charges associated with their use of the Platform, including any applicable taxes, duties, levies, governmental charges, or similar amounts imposed under applicable law.

Payments may be processed through third-party payment processors or payment gateways. The Company does not collect, store, or process complete payment card information and is not responsible for the acts, omissions, failures, security practices, or performance of any third-party payment provider. The Company reserves the right to suspend, restrict, downgrade, or terminate access to paid features or services in the event of non-payment, failed payments, chargebacks, payment disputes, or violations of applicable payment terms.

14. Reviews, Feedback and Testimonials

We value feedback and Users may submit reviews, ratings, feedback, suggestions, testimonials, and other comments relating to the Platform or Pet Services. By submitting feedback, you acknowledge that such submissions are voluntary and do not create any confidentiality or compensation obligation on the Company. All rights, title, and interest in feedback or suggestions provided by you shall be deemed assigned to the Company, and the Company shall be free to use, adapt, or commercialize them without restriction. The Company reserves the right to remove, restrict, edit, or refuse any review, rating, feedback, or testimonial that it considers misleading, unlawful, abusive, defamatory, inappropriate, or otherwise inconsistent with these Terms.

15. Disclaimer of Warranties

The Platform and all associated services, features, functionality, and content are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or uninterrupted operation. The Company does not warrant or guarantee the quality, suitability, safety, legality, availability, or outcomes of any Pet Service or Operator made available through the Platform.

16. Limitation of Liability

To the maximum extent permitted by applicable law, neither Party shall be liable to the other for any indirect, incidental, special, exemplary, punitive or consequential damages, whether arising in contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages. Either Party’s aggregate liability under these Terms shall not exceed the amounts paid by the User in the twelve (12) months preceding the event. The limitation to liability shall not apply in cases of gross negligence, wilful misconduct, indemnity provisions or breach of confidentiality.

17. Indemnification

The User agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, representatives, affiliates, successors, and assigns ("Indemnified Parties") from and against any claims, losses, damages, liabilities, costs, expenses, or demands, including reasonable legal fees, arising out of or relating to: (a) breach of these Terms; (b) violation of any applicable law or the rights of any third party; (c) any mis-information, unauthorized or content, or material submitted through the Platform; (d) any unauthorized use of the Platform or any Pet Services; or (e) any fraud, negligence or wilful conduct.

18. Intellectual Property

All intellectual property rights in and to the Platform, including its software, trademarks, logos, content, designs, features, functionality, and other materials made available by the Company, are owned by or licensed to the Company and are protected under applicable laws. Subject to these Terms, Users are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for its intended purposes. Nothing in these Terms shall transfer any ownership rights in the Platform or its intellectual property to any User. All rights not expressly granted under these Terms are reserved by the Company.

19. Confidentiality

Users shall maintain the confidentiality of any non-public, proprietary, or confidential information obtained through the Platform and shall not disclose or use such information except as necessary for the purposes contemplated under these Terms. Confidentiality obligations shall not apply to information that: (a) is publicly available without breach of these Terms; (b) is lawfully obtained from a third party; or (c) is required to be disclosed under applicable law, regulatory requirement, or court order.

20. Third-Party Services and Integrations

The Platform may integrate with or utilise third-party service providers, including payment processors, communication providers, hosting providers, analytics services, and other technology partners. Such third-party services are governed by their own terms, policies, and practices, and the Company does not control or assume responsibility for them. The Company shall not be liable for any acts, omissions, failures, interruptions, inaccuracies, or security incidents attributable to any third-party service provider, except to the extent required under applicable law.

21. Account Suspension & Termination

The Company reserves the right to suspend, restrict, or terminate a User's access to the Platform, with or without notice, if the User violates these Terms, provides false or misleading information, engages in unlawful activity, misuses the Platform, infringes the rights of any person, or otherwise poses a legal, operational, security, or reputational risk to the Company, the Platform, or other Users.

Operators may request termination of their Account by contacting the Company or using any account deletion functionality made available through the Platform. Termination of an Account shall not affect any rights, obligations, liabilities, fees, or claims accrued prior to such termination. Upon termination, the Operator's right to access and use the Platform shall immediately cease. The Company may retain or delete information associated with the Account in accordance with the Privacy Policy, its internal retention practices and applicable law.

22. Data Protection & Privacy

The collection, use, storage, disclosure, and processing of Personal Data through the Platform are governed by the Privacy Policy and, where applicable, the Data Processing Addendum, each of which forms an integral part of these Terms. Depending on the nature of the processing activity, the Company may act as a Data Fiduciary or Data Processor in accordance with applicable data protection laws. By using the Platform, Users consent to the processing of their information in accordance with the Privacy Policy, the Data Processing Addendum, and applicable law.

23. Platform Availability and Maintenance

The Company strives to maintain the availability and functionality of the Platform but does not guarantee uninterrupted, error-free, or continuous access. The Company may temporarily suspend, restrict, or interrupt access to the Platform for maintenance, upgrades, security measures, technical issues, or operational requirements, with or without prior notice. The Company shall not be liable for any loss, delay, disruption, or inconvenience arising from the temporary unavailability of the Platform.

24. Cookies and Tracking Technology

The Platform may use cookies, pixels, tags, local storage objects, and similar technologies ("Cookies") to operate, secure, maintain, and improve the Platform and related services. Cookies are small text files or similar technologies that may be stored on a User's device when accessing or using the Platform. Cookies help us recognise Users, remember preferences, maintain security, improve functionality, understand how the Platform is used, and enhance the overall user experience. We may use the following categories of Cookies:

• Essential Cookies – These Cookies are necessary for the operation, security, functionality, and administration of the Platform and cannot be disabled through our cookie preference tools.
• Analytics and Performance Cookies – These Cookies help us understand how Users interact with the Platform, measure usage patterns, identify technical issues, analyse performance, and improve our services.

The Company may use third-party analytics providers, including Google Analytics or similar services, to collect information regarding the use and performance of the Platform. Such providers may use Cookies or similar technologies to generate aggregated statistics and usage insights. Where required by applicable law or our cookie management practices, analytics and similar non-essential Cookies will only be used after obtaining the User's consent. Users may withdraw or modify their consent preferences at any time through the cookie preference settings made available on the Platform or through their browser settings.

Information collected through Cookies may include device information, browser information, IP address, usage information, session information, pages visited, interactions with Platform features, and other technical or analytics-related information. Users may control or disable certain Cookies through their browser settings. However, disabling certain Cookies may affect the functionality, availability, or performance of some features of the Platform. The Company may update the Cookies and tracking technologies used by the Platform from time to time to support operational, security, analytical, or service-related requirements.

25. Grievance Redressal

Following are the contact details for any Grievance Redressal Officer:

Name – Mr. Sahil Verman, Director

Email- hello@petboard.in and grievance@petboard.in

Response Time – The Grievance Officer shall acknowledge a complaint within forty-eight (48) hours of receiving it and resolve it within one (1) month of receiving it.

26. Force Majeure

The Company shall not be held liable for any failure or delay in performance of its obligations under these Terms that results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, pandemics, labour disputes, cyberattacks, internet or cloud infrastructure failures, or changes in applicable laws or regulations.

In the event of such circumstances, the Company’s obligations shall be suspended for the duration of the event, and it shall make reasonable efforts to mitigate the impact and resume normal operations as soon as practicable. The Company will also make all reasonable efforts possible to communicate the same to its Users regarding such delays. Any temporary unavailability or delay caused by such events shall not constitute a breach of these Terms or entitle the Users to any compensation.

27. Modifications to Terms

The Company reserves the rights, at its sole discretion, to change, modify, add, remove or impose restrictions on features or services or any portion to these Terms in whole or in part, at any time. Changes in these Terms will be effective when they are updated on the Platform. You are requested to keep checking the Terms for any changes made. Your continued use of the Platform after any changes to these Terms are posted will be considered acceptance of those changes.

28. Governing Law

These terms are governed by and construed in accordance with the laws of India, including the DPDP Act. Disputes shall first be subject to good-faith negotiation for thirty (30) days, failing which they shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually agreed, seated at Bangalore, India.

29. Contact Information

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform. Below are the contact details:

Registered Address – Bangalore, Karnataka

Email – hello@petboard.in

Website - https://www.petboard.in/

© 2026 PetBoard Technologies Private Limited. All rights reserved.
Version 2.1 — Updated 5 October 2026 (first effective 1 August 2026)