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Fix the dates or cancel a booking

Fix the dates or cancel a boarding or daycare booking from the pet’s card on the Bookings page.

Steps

  1. Open Bookings, find the pet and tap "Show details". Tap "Edit dates", change the dates, then tap "Save".
  2. If the pet is checked in, only the check-out date can change. To change the check-in date, tap "Undo check-in" first.
  3. To cancel a booking that has not started, tap "Cancel", then "Cancel booking".
  4. To cancel for a pet that is checked in, tap the bin icon, then "Cancel booking".

If this does not work

  • You need to refund a client, or change an invoice or a credit note: ask the petboard team.

Also useful

Billing or data problem?

You can send Sahil (founder) a WhatsApp message about billing or your data. He replies within one working day.

Message on WhatsApp (opens in a new tab)

For how-to questions, use the help guides. Questions about pricing or imports? See the questions page.

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Fix the dates or cancel a booking — help | petboard