Questions
What petboard costs, how billing counts a pet, what your clients have to install, and what happens to the data you already have. If something is missing, ask us on WhatsApp — we answer these ourselves.
What is petboard?
petboard is a pet service ops tool for India. It helps boarders, facilities, daycares, trainers, groomers, pet parks, pools, sitter networks, and retail-attached operators manage intake forms, time-slot appointments, WhatsApp photo updates, training progress, payments, and branded stay pages for pet parents.
Will petboard get me customers?
No. petboard isn't a marketplace or a listing site, and it doesn't send you customers or leads. It's the software you run your business on: bookings, client records, WhatsApp updates and bills, for your own clients — the ones you already have, and the ones your own Instagram, Google listing and word of mouth bring in.
How much does petboard cost?
Solo is ₹199/month (up to 5 active pets) and Growth is ₹499/month (up to 20). Pro is ₹999/month per branch or brand for one service line — boarding and daycare, or a veterinary clinic — with unlimited pets. Every plan includes every core feature, such as packages, staff links and reports; the plans differ by the number of active pets. Pro adds multi-brand and multi-location with a head-office view, and staff access roles, which we switch on for you. Run both service lines and it is ₹1,999 with Internal Inventory included. Modules add on top and you never pay more than ₹2,999 per branch. No credit card required to start, and your first booking is free — billing begins at the second.
Do my clients need to download an app?
No. Pet parents receive a link that opens in their browser. They can view stay details, care updates, and training progress without downloading anything.
What types of pet businesses can use petboard?
petboard works for solo homestay boarders, boarding facilities, daycares, trainers, groomers, pet parks, pools, pet sitters, sitter network coordinators, and retail-attached operators. The dashboard adapts to your service type and ticked offerings.
What counts as an active pet?
An active pet is any pet in your account with at least 1 booking touching the current calendar month, across any service type, in any status except cancelled. Your full pet records stay forever. petboard never auto-archives. See /founder-pricing for the full mechanic.
Is petboard free to try?
Your first real booking is free — sign up, set everything up, and run one booking end to end at no charge; billing starts at your second. There is no trial clock and no card at signup. You can also explore the full product at petboard.in/demo without creating an account. Plans start at ₹199/month (Solo), ₹499 (Growth), ₹999 (Pro), billed monthly, with a 14-day money-back guarantee on your first payment, monthly or annual.
Can petboard send updates through WhatsApp?
Yes. petboard is WhatsApp-native. Photo updates, intake links, stay summaries, and training progress go to WhatsApp using the operator's own number. No Cloud API, no Meta verification required.
Can I import data from another tool?
Yes. petboard imports clients, bookings, and payment history from spreadsheets exported from other pet software. The migration is handled for you, free.
Does petboard work for kennels and pet hotels too?
Yes. The product is the same whether you describe your business as a boarding facility, kennel, pet hotel, or dog resort. Slot grid, capacity caps, GST invoicing, and WhatsApp updates all work the same way. You set the public name and rate sheet.
Is petboard available outside Bangalore?
Yes. petboard is used by operators across India, including Bangalore, Mumbai, Vadodara, Guwahati, Goa, and other Tier-1 and Tier-2 cities. The product, billing, and WhatsApp setup do not change by city.
Can I run more than one location or brand on petboard?
Yes, on the Pro plan. Run two locations or twelve from a single account, each branch with its own slots, staff, and rates, plus one head-office view that rolls them all up. You can also run separate brands under one owner, each with its own name, intake form, and rate card, with brand-scoped staff and separate books. Pro is ₹999/month for each branch or brand you run, and the head-office rollup that ties them together is included. Staff access roles (Owner, Central Manager, Centre Manager, Front Desk, Care Staff) come with it. We switch these on for you after you sign up.
Does petboard handle a retail counter?
Yes. Retail is a module on Pro and adds ₹500/month per brand or branch. It adds inventory with stock counts, SKUs, vendors, and a point-of-sale, so you can sell food, accessories, and supplies right alongside boarding and grooming. Stock counts down as you sell and petboard flags low stock before you oversell. Import your catalogue by CSV and export it anytime.
Does petboard work for a veterinary clinic?
Yes. A clinic is a service line on Pro at ₹999 per branch per month: consultations that appear on the vet's own board without assignment, a free-text note per visit, prescriptions printed on your own letterhead with your registration number, and one clinical record per patient. If you board as well as treat, both service lines are ₹1,999 per branch per month with Internal Inventory included, so dispensing depletes stock by batch and expiry. See petboard.in/clinic.
How does GST work on veterinary consultations?
Veterinary services are exempt under Notification 12/2017-Central Tax (Rate), Sl. No. 46. Which of your services qualify is your classification to make with your CA. An exempt-line invoice format is built and is in CA sign-off; until it is live, bill consultations from your current tool and keep the clinical record in petboard.
How is petboard different from general pet or salon booking software?
petboard is built only for pet operations, not a salon or appointment tool with a pet label. That means kennel slots and capacity, occupancy and revenue that reconcile across the months a stay touches, structured training with per-exercise scoring, sitter-network coordination, retail, and a head-office view across every brand and branch. Many general booking tools were built for one chair in one room and aren't designed for this.