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Change your WhatsApp messages

Change the WhatsApp messages petboard prepares for you to send, so they use your own words.

Before you start: The business owner, or staff who can open Settings.

Steps

  1. Open Settings (on a phone: More, then Settings). Tap "Messages".
  2. To change the message sent with your intake form link, edit the box under "Default WhatsApp Message". Then tap "Save Changes".
  3. For other messages, tap "Booking confirmation", "Check-in" or "Ready for pickup". Type your message. Tap a tag, like "pet name", to add the real name.
  4. Check the "Preview", then tap "Save" under that message. To remove your message, tap "Reset to default".
  5. Once you save a "Check-in" message, a checked-in boarding pet’s card in Bookings shows "Send check-in". "Ready for pickup" works the same way.

If this does not work

  • Your intake link message looks wrong: empty the box under "Default WhatsApp Message" and tap "Save Changes". petboard uses its standard greeting again.

Also useful

Billing or data problem?

You can send Sahil (founder) a WhatsApp message about billing or your data. He replies within one working day.

Message on WhatsApp (opens in a new tab)

For how-to questions, use the help guides. Questions about pricing or imports? See the questions page.

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Change your WhatsApp messages — help | petboard